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All orders are accepted subject to our standard terms and conditions of sale (available here). It is important that you read these terms in full, however for your convenience we have summarised the key terms below:
A binding contract is formed only once we have confirmed your order via email. This email will confirm the price and delivery charges - these may be different from those shown on the website or during the ordering process, please check them.
Items are delivered by Royal Mail or courier typically within 5-10 working days from confirmation of your order, although this is not a guarantee. We do not currently deliver to addresses in the Far East, Oceania or Antarctica.
You have a right to cancel your order for any reason up to 14 days after you have received it for a refund. To do so you must notify us and return the item, unused and in its original packaging - please see the terms for more information.
There are some rare occasions where we may cancel an order - see the terms for more information.
We must provide items that are of satisfactory quality, fit for purpose and as described by us, otherwise you may:
- within the 30 days following their delivery, reject them for a refund; or
- within the first 6 months following their delivery, request that they are repaired or replaced at no cost to you or, if that is not possible, be refunded.
We are only responsible for foreseeable personal loss or damage that is caused by our breach of the terms and any other losses that we may not lawfully exclude or limit - please see the terms for more information. We are not responsible for any business losses.